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Order Status & Tracking
Once an order is placed, you’ll receive an order
confirmation email at your registered email address.
When your order ships, a shipping
confirmation email (with tracking, where available) will be sent.
You can also view your order details
anytime by logging into your account:
Account Dashboard → Orders / Order History
If you’re unable to access your account or
don’t see updates, contact us at support@greenschoice.com.
Modify or Cancel an Order
Orders can be modified or canceled at
any time before they are shipped.
How to modify or cancel:
- Log in to your account
- Go to Account Dashboard → Orders / Order History
- Select the order
- Choose Modify or Cancel and follow the on-screen
steps
If modification options are not visible,
email us immediately at support@greenschoice.com with your order number,
and we’ll assist if the order has not yet shipped.
Once an order has shipped, no
modifications or cancellations are possible.
Refunds for Canceled Orders
Approved cancellations are refunded to the original
payment method used at checkout.
Refund processing timelines depend on your
bank or payment provider and may take several business days after approval.
Store credit may be offered in certain
cases, at our discretion.
Change Shipping Address
Shipping addresses can be updated before
the order ships.
To update a saved address:
Account Dashboard → Addresses
If you need to change the address for an
active order, please contact support@greenschoice.com immediately.
Address changes cannot be guaranteed once the order has shipped.
Order Not Received
If your order has not arrived within the
estimated delivery window:
- Check your shipping confirmation email and tracking link
- Verify the shipping address in your order details
If there are no updates or the delivery
window has passed, contact support@greenschoice.com with your order
number so we can assist.
Missing or Damaged Items
If your order arrives with missing or
damaged items, notify us as soon as possible.
Please include:
- Your order number
- Clear photos of the outer packaging
- Photos of the item(s) and any damage
Do not discard the product or packaging until your request is reviewed.
We’ll assess the issue and guide you
through replacement or refund options, in line with our Return & Refund
Policy.
Returns & Refunds (Summary)
Returns are subject to eligibility under
our Return & Refund Policy.
Please note:
- Food items, consumables, and perishable products are
non-returnable, except where required by law
or if damaged/incorrect upon arrival. - Certain items may be marked final sale for hygiene or
safety reasons.
For full terms, please refer to the Return
& Refund Policy page.
Order Restrictions & Cancellations by
Us
Greens Choice reserves the right to cancel
or limit orders due to:
- pricing or listing errors
- inventory limitations
- suspected fraud or misuse
- operational constraints
If we cancel an order, we’ll notify you
using the contact details provided at checkout, and any approved refund will be
processed accordingly.
Need Help?
For any order-related questions, reach out
to us at
📧 support@greenschoice.com
Create an Account
Creating an account allows you to:
- Track orders
- View order history
- Manage addresses
- Access faster checkout
To create an account, simply register using your name, email, and password on our website.
No additional documentation is required.
Edit or Update Account Information
You can update your details anytime by:
- Logging into your account
- Visiting Account Dashboard → Account Information
- Updating personal details or addresses and saving the changes
Payment Methods
We accept secure payments through Shopify, including:
Express Checkout Options
- Shop Pay
- PayPal
- Google Pay
- Venmo
Credit & Debit Cards
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Elo
- UnionPay
- Supported debit cards
All payments are processed securely in USD (U.S. Dollars).
Cash on Delivery (COD) is not available.
Order Receipts & Invoices
- Order receipts are emailed automatically after purchase
- Invoices can also be downloaded from your account dashboard
- Physical invoice copies are not included in shipments
Coupon Codes & Store Credit
- Promo codes must be applied at checkout
- Coupon codes cannot be applied after an order is placed
- Store credits are non-transferable and cannot be redeemed for cash
- Expiry dates (if any) will be clearly mentioned
Return Eligibility
- Only unused, unopened, and non-consumable items may be
eligible for return - Food items, edible products, and perishables are non-returnable
- Return requests must be initiated within the timeframe stated
in our Return & Refund Policy
How to Request a Return
- Log into your account
- Go to Orders → Select Order → Request Return
- Follow the on-screen instructions
If eligible, you will receive return instructions by email.
Refunds
- Approved refunds are issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping charges are non refundable unless the error was ours
Please refer to our Return & Refund Policy for full details.
Shipping Locations
We currently ship within the United States only.
Processing Time
- Orders are typically processed within 1–3 business days.
- Processing times may vary during promotions or peak seasons.
Shipping Time
- Standard delivery usually takes 3–7 business days after dispatch.
- Delivery timelines are estimates and may vary based on carrier conditions.
Shipping Charges
- Shipping costs are calculated at checkout.
- Free shipping may apply to qualifying orders or during promotional periods.
Address Accuracy
Customers are responsible for ensuring that all shipping details are accurate.
- Incorrect addresses may result in delivery delays or returned shipments.
- Re-shipping fees may apply in such cases.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost:
- Please contact us within 48 hours.
- Share your order number and photos (if applicable).
Email us at support@greenschoice.com
Need More Help?
If you can’t find the answer you’re looking for, we’re happy to help.
Email: support@greenschoice.com
Response Time: 1–2 business days