Order Status & Tracking
Once an order is placed, you’ll receive an order
confirmation email at your registered email address.
When your order ships, a shipping
confirmation email (with tracking, where available) will be sent.
You can also view your order details
anytime by logging into your account:
Account Dashboard → Orders / Order History
If you’re unable to access your account or
don’t see updates, contact us at support@greenschoice.com.
Modify or Cancel an Order
Orders can be modified or canceled at
any time before they are shipped.
How to modify or cancel:
If modification options are not visible,
email us immediately at support@greenschoice.com with your order number,
and we’ll assist if the order has not yet shipped.
Once an order has shipped, no
modifications or cancellations are possible.
Refunds for Canceled Orders
Approved cancellations are refunded to the original
payment method used at checkout.
Refund processing timelines depend on your
bank or payment provider and may take several business days after approval.
Store credit may be offered in certain
cases, at our discretion.
Change Shipping Address
Shipping addresses can be updated before
the order ships.
To update a saved address:
Account Dashboard → Addresses
If you need to change the address for an
active order, please contact support@greenschoice.com immediately.
Address changes cannot be guaranteed once the order has shipped.
Order Not Received
If your order has not arrived within the
estimated delivery window:
If there are no updates or the delivery
window has passed, contact support@greenschoice.com with your order
number so we can assist.
Missing or Damaged Items
If your order arrives with missing or
damaged items, notify us as soon as possible.
Please include:
Do not discard the product or packaging until your request is reviewed.
We’ll assess the issue and guide you
through replacement or refund options, in line with our Return & Refund
Policy.
Returns & Refunds (Summary)
Returns are subject to eligibility under
our Return & Refund Policy.
Please note:
For full terms, please refer to the Return
& Refund Policy page.
Order Restrictions & Cancellations by
Us
Greens Choice reserves the right to cancel
or limit orders due to:
If we cancel an order, we’ll notify you
using the contact details provided at checkout, and any approved refund will be
processed accordingly.
Need Help?
For any order-related questions, reach out
to us at
📧 support@greenschoice.com
Creating an account allows you to:
To create an account, simply register using your name, email, and password on our website.
No additional documentation is required.
You can update your details anytime by:
We accept secure payments through Shopify, including:
Express Checkout Options
Credit & Debit Cards
All payments are processed securely in USD (U.S. Dollars).
Cash on Delivery (COD) is not available.
If eligible, you will receive return instructions by email.
Please refer to our Return & Refund Policy for full details.
We currently ship within the United States only.
Customers are responsible for ensuring that all shipping details are accurate.
If your order arrives damaged or appears to be lost:
Email us at support@greenschoice.com
If you can’t find the answer you’re looking for, we’re happy to help.
Email: support@greenschoice.com
Response Time: 1–2 business days
